At Prezzee we believe online payment security is super important. To keep our payments as secure as possible we may take a couple of extra steps to verify the payment for your order.
If your order requires further verification you will be notified immediately at checkout and taken to the verification page where you will be asked to enter a 4 digit number.
This 4 digit number can be found in the transaction description located in the transaction history of the credit/debit card that you used to place the order. For most banks this can be accessed through your internet banking portal or by calling your bank.
The transaction description should appear like this:
If you are unable to provide the 4 digit number, alternatively we can pre-authorise a small random amount between $0.01 to $0.99 to your account. Once you can see the pre-authorisation amount in your card history, simply advise the amount and we can verify your payment. The small pre-authorisation payment will be cancelled as soon as the payment has been verified.
The pre-authorisation amount should appear like this:
Should you wish to verify you order with the small pre-authorisation payment, just open up the verification page and click the link under the "Verify Payment" button that reads "Use an alternative verification method".
If you're unable to provide the verification details straight away (some banks take longer than others to display transaction details) your order will be held for a couple of days pending verification. If this is the case an email will be sent to you so you can come back and verify your payment whenever it suits you.
When ordering through the mobile apps you will receive the email straight away with directions to verify the payment using the same method described here.