Deliveroo Australia Customer Update

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Deliveroo ceased trading in Australia in November 2022. The Deliveroo gift card was available to buy through Prezzee. 

As a holder of a Deliveroo gift card, you are a creditor of Deliveroo.

A Deed of Company Arrangement (DOCA) was approved by creditors in December 2022. The DOCA sets out how existing Deliveroo gift card holders will be refunded (a “financial distribution”). You can learn more about the financial distributions available to creditors and the timeline for distributions in the Administrator’s Report here

How do I get a financial distribution for my Deliveroo gift card balance?

In order to receive a financial distribution, gift card holders must lodge a proof of debt form with Deliveroo’s administrators, KordaMentha.

The proof of debt form can be found on the KordaMentha website:

The deadline for lodging a Proof of Debt form will be listed on the KordaMentha website. 

If you have difficulty lodging your form online, contact KordaMentha directly at for advice.

I’ve lodged a Proof of Debt form. When will I receive my financial distribution? 

According to the Administrator’s Report, the current timeline for financial distributions to gift card holders is April to May 2023. Any changes to this timeline will be posted on the KordaMentha website.

What else should I do?

Prezzee customers should continue to monitor the KordaMentha website at for updates. The deadline for submitting a proof of debt form will be listed on this website.

What happens if I don’t submit a Proof of Debt form?

Financial distributions for gift cards will only be made to cardholders who lodge a Proof of Debt form before the deadline. The due date for this form will be listed on the KordaMentha website.

Is Prezzee running this process?

No. The administration of Deliveroo is solely run by the appointed voluntary administrators, KordaMentha. All financial distributions will be managed by the Administrator. If you have any questions about this process, please contact KordaMentha at


If you need anything further, please don't hesitate to reach out to our Customer Care team by filling out this form. 


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