Buy & Send FAQ

The frequently asked questions relating to buy and send gift card or buying for self.

• Where is my bonus gift card?
• The recipient has not received the gift card?
• What happens if I sent the gift card to the incorrect email address?
• Will I receive a tax invoice?
• How do I reset my password?
• I have created a second account by accident. What do I do?
• Why do I see an extra $1.00 or a $0.00 charge on my bank statement?
• What type of payments does Prezzee accept?
• How long will it take for my friend to receive their eGift Card?
• Will my eGift Card get blocked or placed in the recipient’s junk folder?
• Pre-Authorisation And Capture
• Does Prezzee sell plastic Gift Cards?
• How does Prezzee deliver an eGift Card?