Help Centre

Prezzee

• ★ Prezzee Swap eGift Card - Multi Swap
• ★ Schedule Delivery
• ★ Prezzee Swap eGift Card
• ★ Receive Your eGift Card
• What is Prezzee?
• Sign Up and Create Your Prezzee Account

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Prezzee Business

• ★ Sender Profiles
• ★ Order by CSV
• Sign Up to Prezzee Business
• Orders
• Gifts
• Wallet

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Troubleshooting

• ★ Order In Review
• Why was my order unsuccessful?
• Cannot Locate "You've received a Prezzee!" Email
• Phone App Issue
• Reset Password
• POS Scanner Fail to Read Barcode

Contact Prezzee

• Join the Prezzee Market Place
• Our Help Centre
• Other Enquiries

Frequently Asked Questions

Buy & Send FAQ

• Where is my bonus gift card?
• The recipient has not received the gift card?
• What happens if I sent the gift card to the incorrect email address?
• Will I receive a tax invoice?
• I have created a second account by accident. What do I do?
• Why do I see an extra $1.00 or a $0.00 charge on my bank statement?

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Receiving Card FAQ

• Do I need internet to access my Prezzee wallet?
• Will I be notified when my friend has opened their Prezzee?
• What’s the best way to protect my Gift Cards in the Prezzee wallet?
• What do I do if my Phone is stolen, lost or damaged?
• How is my information kept secure?
• Will a friend know if the Gift Card I sent them has been Re-Gifted?

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Gift Card FAQ

• Can my eGift Card be used in store and online?
• What happens if my eGift Card expires?
• How long is my eGift Card valid for?
• Can I top up the value of my eGift Card?
• Do I need to activate my eGift Card?
• Where are the Terms and Conditions of my eGift Card?