1. What is a Prezzee Plus eGift Card?
A Prezzee Plus eGift Card is a Prezzee-issued card that allows you to choose a recommended brand, plus give your recipient the option to swap it for another.
If your recipient doesn’t want to spend their gift at the brand you selected for them, they can easily swap it for a variety of brands.
With a favourite brand in hand, and a wide variety of brands to choose from, they’re sure to find something they love!
2. How do I use my Prezzee Plus eGift Card?
To use your Prezzee Plus eGift Card, choose whether you’d like to:
Shop at the brand you were given or Swap it for another available brand of your choice
To shop at the brand you’ve received or chose:
- Launch your gift from the gift email sent to you.
- Select "Choose where to spend it", and then "Keep this card".
- Confirm your selection and agree to the T&C’s.
To swap your card for a different retailer:
- Launch your gift from the gift email sent to you.
- Select "Choose where to spend it" and then "Swap for another brand".
- Browse through the participating brands and select the brand you wish to swap for
- Confirm your selection and agree to the T&C’s.
- Your new card will be available through the same link in the original gift email we sent you.
Once you’ve made your choice, a new eGift Card will be issued, with an expiry date and Terms & Conditions of the chosen brand.
Tip: You’ll need a stable internet connection to complete your ‘Shop or Swap’ experience.
3. How can I buy a Prezzee Plus eGift Card?
Buying a Prezzee Plus eGift Card is as easy as buying any Prezzee!
- Choose the brand you think your recipient would love, make sure it is marked as a “Prezzee plus eGift Card”
- Choose the card value, wrapping, delivery method and time
- Preview your gift
- Pay
Done! It’s so easy to spread joy.
4. What brands can the Prezzee Plus eGift Card be swapped for?
The Prezzee Plus eGift Cards can be swapped for a wide variety of brands.
5. How do I swap my Prezzee Plus eGift Card for another brand?
- Open your Smart Card in your wallet and select “Swap it for another brand”.
- Browse or search the Explore page and choose the retailer card you want.
- Select an available denomination.
- You can add up to 5 retailer cards in one Swap session just click the “Add New Card”.
- Review your selected cards, accept the terms and conditions, and confirm.
- Your new retailer card(s) will then appear in your wallet.
- You’re all done!
Your new eGift Card will appear in your Prezzee wallet, ready for you to spend it.
Please note: Once swapped, your chosen eGift Card cannot be re-swapped, cancelled or refunded, so make sure to choose something you’re happy with.
6. How do I keep the brand I was given with a Prezzee Plus eGift Card?
To shop at the brand your gifter has chosen for you:
- Open your gift card in your wallet and click “Choose where to spend it”.
- Select Keep this card.
- Review the card details, including where the card can be used (online, in-store, or both).
- Tick the boxes confirming that you accept the terms and conditions and acknowledge that a Keep cannot be cancelled or swapped.
- Confirm your choice.
- The retailer card will be ready to spend from your wallet.
- You’re all done!
Your brand eGift Card will appear in your Prezzee wallet, ready for you to spend it.
Please note: Once making your selection, your chosen eGift Card cannot be swapped, cancelled or refunded, so make sure to choose something you’re happy with.
7. How long are Prezzee Plus eGift Cards valid for?
Prezzee Plus eGift Cards are valid for 3 years from the day of issue.
Once swapped, the expiry date will be according to the brand selected.
8. Can I change my mind after choosing a brand with my Prezzee Plus eGift Card?
No. Once chosen, your new eGift Card cannot be re-swapped, cancelled or refunded, so it’s important to make sure you choose something you’re happy with.
9. I can’t swap my Prezzee Plus eGift Card
We’re sorry to hear that, let’s fix that!
If you’re getting an error message when trying to swap your card:
That brand may be out of stock, but it’s most likely to be back in stock the day after. Try again tomorrow or alternatively, swap for another brand. If that doesn’t work, contact us.
If you’re in the store and can’t complete the swap:
You will need a stable internet connection to be able to swap your card. If you are in store, check your internet connection or join your nearest WIFI.