You can pay with your PrezzeePay Supermarkets or Fuel eGift Card in-store or online, at merchant types that match your card and accept UnionPay prepaid cards. Your card is digital-only, so you use it through the Prezzee App on your phone.
Where can I use my card?
Each card works only at certain types of merchants.
PrezzeePay Supermarkets eGift Card
- Bakeries
- Candy, Nut, and Confectionery Shops
- Dairies
- Freezer and Locker Meat Provisioners
- Grocery and Supermarkets
- Miscellaneous Food Shops – Convenience and Specialty Retail Outlets
- Miscellaneous General Merchandise
- Variety Stores
PrezzeePay Fuel eGift Card
- Automated Fuel Dispensers
- Automotive Body Repair Shops
- Automotive Paint Shops
- Automotive Parts and Accessories Outlets
- Automotive Service Shops
- Automotive Tire Outlets
- Car Washes
- Electric Vehicle Charging
- Motor Vehicle Supplies and New Parts
- Motorcycle Shops and Dealers
- Service Stations (With or Without Ancillary Services)
- Shop-Car, Commodity
- Tire Retreating and Repair Shops
Acceptance depends on each retailer's payment system, so it isn't guaranteed. This includes stores within the same chain, and the pay-at-pump and counter terminals at the same service station. Before you pay, check with the retailer that they accept UnionPay prepaid cards.
Note: You can't use a PrezzeePay Supermarkets or PrezzeePay Fuel eGift Card to buy any Prezzee gift card, including a Prezzee Smart eGift Card.
What you'll need
- A Prezzee account
- The Prezzee App on your iPhone or Android phone
You can see your card in the Wallet on the Prezzee website, but you can only pay with it through the Prezzee App.
Pay in-store
- Open the Prezzee App and go to Wallet.
- Find your card and tap View.
- Set up your card for tap-to-pay:
- iPhone: tap Add to Apple Wallet and follow the steps.
- Android: tap Set up Tap to Pay and follow the steps. Make sure NFC is turned on.
- At the checkout, hold your phone near the payment terminal:
- iPhone: open Apple Wallet and select your card.
- Android: open the Prezzee App and tap Tap to Pay.
If the terminal asks for a PIN, you'll find it on your card in the Prezzee App.
Pay online
- Open the Prezzee App, go to Wallet and select your card.
- Reveal your card details: the card number, expiry date, and CVV.
- At the retailer's checkout, choose to pay by credit or debit card and enter your card details. Don't choose the gift card or voucher option.
If the retailer accepts Apple Pay, you can also pay online with Apple Pay on your iPhone.
Card details
| Fees | There's no issuance fee for PrezzeePay Supermarkets or Fuel eGift Cards. |
|---|---|
| Expiry | Your card is valid for 3 years from the date it was bought, or the date you swapped into it. |
| Reloading | Your card can't be topped up. You can use it for as many purchases as you like until the balance runs out or the card expires. |
| Balance and transactions | Open the Prezzee App, go to Wallet, and select your card. |
| Refunds from a retailer | The retailer processes the refund. It appears in your card's transaction history. |
| Split payments | This depends on the retailer. Online, your order total usually needs to be the same as or less than your card balance. |
| Google Pay, Samsung Wallet, PayPal | These aren't supported yet. On Android, pay with Tap to Pay in the Prezzee App. |
Card declined?
Here's what to check:
- Your balance. Make sure you have enough on your card to cover the purchase. You can check it in the Prezzee App.
- The merchant type. Your card only works at the merchant types listed above.
- The terminal. Some retailers, including individual stores and pumps, don't accept UnionPay prepaid cards. At a service station, try paying inside at the counter, or ask the staff which terminals accept your card.
- How you paid online. Make sure you entered your details as a credit or debit card, not as a gift card or voucher.
If it still isn't working, our Customer Care team can help. Have your card and the transaction details ready.
Lost your phone, or see a transaction you don't recognise?
Contact our Customer Care team straight away. We can investigate and block your card if needed.