How do I reset my password?
If you need to reset your password, you can do so by following these steps.
Resetting from the Prezzee App
- Open the mobile app.
- Press the "Forgot?" link next to Password.
- Enter the email address for the Prezzee account and press "Reset".
- Locate the reset password email in the inbox and press "Reset Password".
- Enter a new password and press "Reset".
- You can now sign in using their new password.
Resetting from the Prezzee Website
- Go to the Prezzee site.
- Press the "Log In" button in the top right.
- Press the link "Forgot your password? Click here to reset".
- Enter the email address for the Prezzee account and press "Reset my password".
- Locate the reset password email in the inbox and press "Reset Password".
- Enter a new password and press "Reset".
Important: Your password is global.
If you have Prezzee accounts in multiple regions, your password is shared across all of your regional accounts.
When you reset your password in one region, your new password will be updated immediately across all of your regional accounts.
For example, if you reset your password while accessing your New Zealand account, the new password will also apply to your account in another region.
What happens after I reset my password?
- Once your password has been reset:
- Your new password will work across all of your regional accounts.
- You should use your new password when signing in to any of your regional accounts.
- You do not need to create a separate password for each region.
Important: When you reset your password, all your regional accounts are updated immediately. If you have accounts in multiple regions, your new password will work in ALL of them.
Still having trouble? No worries! Just get in touch with us, and we’ll help you out! Contact Prezzee Customer Care here.