Your name is now shared across all of your regional Prezzee accounts, so a change made in one region shows up everywhere. The good news: you can update it yourself in a couple of minutes, and the fix applies everywhere too.
Why did this happen?
Prezzee uses one profile across your regional accounts. When the name on your profile is updated on the Prezzee website in one region, the update applies to all of your regional accounts, including a Prezzee Business account that uses the same email address. Changes made inside Prezzee Business work differently: they stay in Prezzee Business, in that region only.
How to update your name
- Log in to your Prezzee account on the Prezzee website or in the Prezzee app.
- Go to My Account and select My details (or Account details in the app).
- Update your first and last name.
- Save your changes.
Did you update your name in Prezzee Business?
A name change made in Prezzee Business applies only to the Prezzee Business account for that region. To update your name everywhere, make the change on the Prezzee website using the steps above.