If you've requested a password reset and the email hasn't arrived, work through the steps below — most cases are resolved within a couple of minutes.
- Check your spam or junk folder. Reset emails are sometimes filtered automatically. If you find it there, mark it as "not spam" or "safe sender" so future emails land in your inbox.
- Confirm you're using the correct email address. Double-check the address you entered matches the one on your Prezzee account — a small typo is one of the most common reasons the email doesn't arrive.
- Check that you don't have more than one Prezzee account. If you've signed up before with a different email address, the reset link would have been sent to that account instead. Wait a few minutes and check again.
- Delivery can occasionally be delayed, so check that your mailbox isn't full, which can silently block incoming mail.
- Try a different device or browser. A VPN, browser extension, or company firewall can sometimes block the request.
- Request the reset again. Go back to the "Forgot your password?" link and submit your email once more.
Still haven't received it?
If you've been through the steps above and still don't have the email, get in touch with us. Our Customer Care team can investigate further. Contact Prezzee Customer Care here.