Your gift card is saved to a wallet in the region it was bought in. If your card isn't in your wallet, being in a different region could be the reason. Here's how to change your region, whether you're looking for a card or just need to switch.
Change your region on the website
- Select the flag icon in the website header.
- Choose the region your card was bought in.
- Select Change location.
- Sign in with your normal login details.
Change your region in the Prezzee app
- Select the My account tab.
- Select Change region.
- Choose the region your card was bought in.
- Select Set region.
- Sign in with your normal login details.
Not sure which region your card is in?
Think about where the gift was bought. If you're still not sure, try each region you've used Prezzee in. Your sign-in details stay the same in every region, so you won't need a new account.